amorebellocouture web store FAQ section

No, some items are gently used. I take really great care of my clothing items and I would never sell something that I wouldn't buy from someone else.

Yes! Again, I wouldn't sell something to you that I wouldn't buy from someone else. All of my items are inspected by me one more time before I put them up for sale. I check for holes, stains, marks, smells, etc. before I list them.

Yes! I launder all clothing items before they are shipped. They come from a smoke free home. All clothing items are placed in clear zip loc bags with a dryer sheet after they are laundered to ensure they stay clean before they are shipped to you.

I usually package the items in bubble padded envelopes and ship them First Class Mail. I have other options listed as well if you prefer something else. Each item is individually packaged and a copy of your order invoice is included. This ensures that everything is accounted for and if something is in fact missing, you can easily determine what it is and I can ship it immediately.

At this time, no. I list all pertinent information with the item including size (and whether it fits true to size or smaller/bigger), the items condition, and any other relative information needed. If you receive the item and it does not fit, etc. I am not responsible.

I am not responsible for any packages after they leave my hands at the Post Office. I ship all packages at the PO and I purchase Delivery Confirmation no matter what the circumstance. DC allows not only you the ability to track your package, but it allows me to see that it was delivered successfully. I will provide you with the Delivery Confirmation # after I ship your package.

If you are missing an item, please look at your order invoice that I enclosed with your shipment. This should include all the items you ordered and their prices. Once you determine which item is missing, please contact me immediately so I can ship out your item(s). You will NOT need to pay for this additional shipping.

As of right now, I only accept Paypal. This is the safest and most effective way of paying for your order. The only other methods listed on eCrater are for personal checks, cashier's checks, and money orders. I do not accept these payments only because there is a chance of them being fraudulent. On my Myspace shop, I accept concealed cash as well. If you choose this method, it is at YOUR OWN RISK. I am not responsible for money lost on its way to my door. I recommend placing the cash (NO COINS) in a greeting card or wrapped in 3 pieces of paper. It should not be visible if you lift the envelope up to light.

Depending on the item, yes. However I only do holds for ONE WEEK. If after the one week, I have received no indication from you that you want it, it will go back up for sale.

This depends. If I have already shipped your items out and received payment from you, no. If I have received payment but have not shipped, you may ask to cancel your order. Your money will be refunded asap.

I usually only do discounts for loyal, repeat customers. I issue "Couture Cash" which is usually a small dollar amount off from your purchase.

No. I may in the future but at this time, I only ship to the US Mainland, Alaska, and Hawaii.

If you live in the Honolulu/Downtown area, I will possibly do a meet-up for your items instead of shipping.* If you cannot make it or you are going to be late, PLEASE CONTACT ME! I will provide you with my phone number if we are doing a meet-up. However, I will only wait for 20 minutes**. If you have not arrived by then, I will leave and your transaction will be pending. At this point, you either pay for the shipping or your item goes back up for sale. *CASH ONLY for meet-ups. **This excludes extenuating circumstances such as a car failure, family issues, etc.

If I can fit everything in a padded envelope, I will send in one package. However, some larger objects require their own package. I will contact you if this is the situation! =]

I do not add any tax to your purchase, so you don't have to worry about that =]

Email me! =] I am all about making your purchase the best it can be. You can find my contact information in the CONTACT US area.

At this time, no. All of the items for sale are from my own personal closet. They are just items I want to sell and get rid of before I move this summer! There are many shops that do Pre-Orders though and they are able to order more than one!

No, I do not. There are plenty places that do though. A pre-order means the shops have a supplier, you send the money and order to the shop, they order from their supplier, and the product is shipped directly to you. This method usually isn't the quickest and can take weeks at a time. Many of the items are shipped from China, Japan, etc.

No. And I will not in the future. My shop's name comes directly from my Myspace shop. I have some customers who prefer to do secured Paypal transactions and this is a way for them to find me easily. I apologize if this is misleading to anyone.